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Stripe Terminal Refunds

Pamets taken with the Stripe Terminal can be refunded for both POS and Reservation payments.

Refunds

NOTE: In Canada, if the refund transaction is an Interact transaction, then the refund must be processed on the Stripe Terminal using the original card used for the transaction. If the refund is processed using a different card, the refund will be declined.

Any other redunds can be processed without the need to present the card or the terminal reader.

To process an Interact refund using the terminal reader, follow these steps:

  • Enter the refund amount.

  • If this is an Interact transaction you will need to select the Stripe Terminal Reader to use for the refund.

    Stripe Terminal Offline

  • Click on the REFUND button to process the refund. The terminal reader will display the refund amount and prompt the customer to insert, swipe, or tap their card to complete the transaction.

    Stripe Terminal Offline